Bjwala's Privacy Policy

Bjwala (https://bjwala.app) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe that safeguarding your personal data is one of our most important responsibilities. This Privacy Policy ("Policy") explains what information bjwala collects, how it is used, and how it is kept secure.

This policy has been drafted in accordance with Bangladesh's Digital Security Act and international data protection standards. We operate with full transparency and make no compromises when it comes to your data. If you have any questions after reading bjwala's Privacy Policy, please reach out to our support team directly.

This policy applies equally to bjwala's website, mobile application, and any services delivered through other digital channels. It does not apply to third-party websites or services.

Under bjwala's Privacy Policy, we only collect information that is strictly necessary to provide our services. We never ask for anything beyond what is needed. The types of information we collect are detailed below:

Bjwala collects user information through several methods. Each approach is transparent and based on your consent:

• Directly provided: Information you submit during registration, login, KYC verification, or when filling out forms.
• Automatically: When you use the bjwala website or app, technical data is collected through cookies and log files.
• From Third Parties: Limited information may be received from payment gateways or identity verification services.
• Social Login: If you sign in using a social media account, we receive only the information that platform has authorised for sharing.
• Support Contact: When you reach out to our support team, details of the conversation may be stored.

Bjwala never collects your data without your knowledge or consent. You may withdraw consent at any time, though doing so may limit access to certain features.

Bjwala's Privacy Policy clearly defines how collected data is used. We use your information for the following purposes:

• Account Creation & Management: Used for registration, login, and keeping your account secure.
• Payment Processing: To ensure deposits and withdrawals are completed smoothly.
• Identity Verification (KYC): To meet legal obligations and prevent fraud.
• Service Improvement: To analyse user experience and enhance the platform.
• Responsible Gaming: To monitor gaming behaviour and provide assistance where needed.
• Communication: To send important updates, security alerts, and support messages.
• Legal Compliance: To meet requirements set by government or regulatory authorities.

Bjwala's Privacy Policy clearly states when and with whom your information may be shared. We do not share your data with anyone except in the limited circumstances outlined below:

• Payment Processing: Only the data necessary to complete transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• Identity Verification Services: Shared with approved third-party verification providers for the KYC process.
• Legal obligations: When required to comply with a court order, a lawful request from a government authority, or applicable law.
• Security Purposes: With security agencies to prevent fraud or cyber attacks.
• Business Changes: In the event of a change in ownership or merger, data may be transferred to the new owner, though this policy will remain in effect.

All third-party service providers are contractually bound to uphold bjwala's privacy standards. They may only use your data for specified purposes and are prohibited from sharing it with anyone else.

Bjwala uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the platform functions properly. bjwala uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure site security — the site cannot function without them.
• Functional Cookies: Used to remember your preferences, such as language and theme.
• Analytical Cookies: Used to understand which pages are visited most often, helping us improve our services.
• Performance Cookies: Used to monitor site speed and functionality.

You can disable cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect your ability to use certain features on bjwala. bjwala does not use cross-site tracking or aggressive advertising cookies.

Bjwala uses industry-standard security measures to protect your data. Our security framework operates on the following levels:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Shields our servers against external attacks.
• Regular Security Audits: Penetration testing conducted by independent third-party experts.
• Data Backups: Regular encrypted backups are maintained to prevent data loss.
• Staff Training: bjwala employees receive regular training on data protection.

That said, no system on the internet can guarantee 100% security. In the event of a security breach, bjwala will notify affected users within 72 hours as required by law.

Under bjwala's Privacy Policy, you have the following rights over your personal data. To exercise any of these rights, please contact our support team:

Bjwala does not retain any data longer than necessary. Retention periods by data type are as follows:

• Account data: retained for as long as your account is active and for 5 years after closure (as required by law).
• Financial transactions: A minimum of 7 years, in accordance with Bangladesh's financial regulations.
• KYC Documents: 5 years after account closure.
• Support conversations: retained for 2 years after the issue is resolved.
• Log files and technical data: 90 days.
• Marketing preferences: until you choose to change them.

Once the retention period expires, all data is securely deleted or anonymised. You may request early deletion at any time; however, data subject to legal obligations may not be removable before the retention period ends.

Bjwala reserves the right to modify or update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• Notifications will be sent to your registered email or mobile number.
• A clear description of the changes will be published on the website.
• You will be notified at least 14 days before any changes take effect.
• Continued use of bjwala after any changes takes effect will be considered acceptance of the updated policy.

If you object to the updated policy, you may request to close your account. Archived copies of previous policies are available from the support team. The date of the latest update is always displayed at the top of this page.

For any questions, complaints, or data-related requests regarding our Privacy Policy, please contact our Data Protection team directly. bjwala operates with full transparency and takes every request seriously.

To request deletion or correction of your data, log in to your account and submit a support ticket, or send an email with the subject line "Data Request". We will process your request within 30 days.